Effective Date: August 3, 2026

At ROOM: A Sketchbook for Analytic Action (“ROOM”), each product is created specifically for you after your order is placed. Our made-to-order approach allows us to produce items thoughtfully while reducing excess inventory and waste.

Production & Processing Times

Orders typically enter production within 3–7 business days after purchase.

Production times may vary during holidays, promotional periods, or periods of increased demand.

Please note that production time is separate from shipping time.

Shipping Times

Once your order has been produced, it will be shipped to the delivery address provided at checkout.

Estimated delivery times after production are:

• United States: 3–7 business days
• Canada: 5–10 business days
• Europe: 6–10 business days
• Australia & New Zealand: 7–14 business days
• Other International Destinations: 10–20 business days

Delivery estimates are provided as a guideline only and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, customs processing, holidays, or circumstances outside of our control.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Please allow up to 48 hours for tracking information to become available after shipment.

If your order contains multiple products, items may ship separately and arrive at different times.

International Orders

ROOM ships worldwide.

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges are determined by local authorities and are the responsibility of the customer.

ROOM is not responsible for delays caused by customs processing or fees charged by the destination country’s authorities.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order cannot be delivered due to an incorrect or incomplete address, additional shipping charges may apply to resend the package once a corrected address has been confirmed.

Please contact us as soon as possible if you notice an error in your shipping address. While we will make reasonable efforts to assist, changes cannot always be guaranteed after an order enters production or shipment.

Lost or Delayed Packages

If your order appears to be lost or significantly delayed, please contact us at shop @analytic-room.com.

Before contacting us, please:

• Confirm your shipping address
• Review your tracking information
• Check with your local carrier
• Check with neighbors, building management, or delivery locations if applicable

If a package is confirmed lost in transit, ROOM will work to provide an appropriate resolution.

Contact Us

For questions regarding shipping or your order, please contact:

Email:  shop @analytic-room.com

Effective Date: August 3, 2026

At ROOM: A Sketchbook for Analytic Action (“ROOM”), every product is created specifically for each customer after an order is placed. Because our products are made to order, we do not maintain traditional inventory and cannot accept standard returns or exchanges for customer preference.

Returns & Exchanges

ROOM does not accept returns or exchanges for:

• Change of mind
• Buyer’s remorse
• Incorrect size selection
• Incorrect color selection
• Incorrect product selection
• Personal preference after receiving the item

Please carefully review product descriptions, measurements, and size guides before placing your order.

Damaged, Defective, or Incorrect Orders

We stand behind the quality of our products.

If your order arrives:

• Damaged
• Defective
• Misprinted
• Incorrect
• Different from the product ordered

please contact us within 30 days of delivery.

To help us resolve the issue, please provide:

• Your order number
• A description of the problem
• Clear photographs showing the issue

After review, ROOM may provide a replacement or refund if the claim is approved.

Approved replacements or refunds related to manufacturing or fulfillment issues will be provided at no additional cost to the customer.

Lost Packages

If your package is lost during transit, please contact us within 30 days of the estimated delivery date.

We will review the shipment details and work with the appropriate shipping partners to determine the best resolution.

Incorrect Addresses & Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address.

Packages returned because of an incorrect address, incomplete address, or failure to claim a shipment may require additional shipping charges before being reshipped.

Refunds

Approved refunds will be issued to the original payment method used for purchase.

Depending on your payment provider, processing times may vary before funds appear in your account.

Unauthorized Returns

Please contact ROOM before sending any item back.

Products returned without prior approval may not be accepted or eligible for refund.

Contact Us

For questions regarding returns, replacements, or refunds, please contact: shop@analytic-room.com.